Privacy

Privacy Policy

The Bramble Cauldron

South Burnett, Queensland, Australia‍ ‍Last updated: 22nd May 2026

The Bramble Cauldron (“we”, “us”, “our”) is a small‑batch herbal skincare and ritual‑inspired apothecary based in South Burnett, QLD. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, Etsy store, social media pages, or purchasing from us, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information when you:

  • Place an order through our website, Etsy store, or other sales channels

  • Subscribe to our newsletter or email list

  • Contact us via email, website form, or social media

  • Enter a giveaway, promotion, or survey

  • Engage with us on Instagram, Facebook, TikTok, or other platforms

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely by third‑party providers; we do not store full card details)

  • Social media handle or username

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking data

Sensitive Information

We do not intentionally collect sensitive information. If you voluntarily share information about allergies, skin conditions, or product suitability, you consent to us using that information to respond to your enquiry.

2. Why We Collect Personal Information

We collect personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve our website, products, and customer experience

  • Send marketing emails (only if you opt in)

  • Run promotions, giveaways, and surveys

  • Comply with Australian legal obligations

We do not sell your information or use it for automated decision‑making.

3. How We Collect Personal Information

We collect information:

  • Directly from you (checkout, forms, messages, email, social media)

  • Automatically through cookies and analytics tools

  • From third‑party platforms such as Etsy, Shopify, PayPal, Stripe, or social media when you interact with us there

We only collect information from third parties when you have given consent or it is reasonably expected.

4. Cookies & Website Tracking

We use cookies and analytics tools to:

  • Improve website performance

  • Understand visitor behaviour

  • Deliver relevant content and marketing

You can disable cookies in your browser settings, but some features may not function correctly.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors (e.g., PayPal, Stripe, Shopify Payments)

  • Shipping providers (e.g., Australia Post, Sendle)

  • Email marketing platforms (e.g., Mailchimp, Shopify Email)

  • Website hosting and IT service providers

  • Social media platforms for advertising (hashed or encrypted where applicable)

  • Regulators or law enforcement if required by law

These third parties are only permitted to use your information for the services they provide to us.

We do not sell or rent your personal information.

Overseas Disclosure

Some service providers (e.g., Mailchimp, Meta/Facebook, Instagram) may store data on servers located outside Australia, including in the United States. By using our services, you consent to this overseas disclosure.

6. Security of Your Information

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

This includes:

  • SSL encryption on checkout pages

  • Secure password‑protected systems

  • Restricted access to customer data

If we no longer need your information, we will securely delete or de‑identify it unless required by law to retain it.

7. Notifiable Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify:

  • You

  • The Office of the Australian Information Commissioner (OAIC)

in accordance with the Notifiable Data Breaches scheme.

8. Accessing & Correcting Your Information

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

Contact us using the details below. We will respond within a reasonable timeframe (usually within 30 days).

9. Direct Marketing & Subscriptions

If you subscribe to our newsletter or make a purchase, we may send you:

  • Product updates

  • Promotions

  • New release announcements

You can unsubscribe at any time using the link in our emails or by contacting us.

Even if you unsubscribe, we may still send essential transactional emails (e.g., order confirmations).

10. Third‑Party Links

Our website or social media may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

11. Contact Us or Make a Privacy Complaint

If you wish to access or update your information, or make a privacy complaint, please contact:

The Bramble Cauldron South Burnett, Queensland, Australia Email: thebramblecauldron@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992 Mail: GPO Box 5218, Sydney NSW 2001

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last updated” date. Continued use of our services indicates acceptance of any changes.

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