REFUNDS + RETURNS

Refund Policy

The Bramble Cauldron

South Burnett, Queensland, Australia Last updated: 22nd May 2026

At The Bramble Cauldron, all products are handmade in small batches using natural ingredients. Because of the nature of skincare and personal-use items, we follow strict hygiene and safety standards. This Refund Policy outlines your rights and our responsibilities under the Australian Consumer Law (ACL).

1. Change of Mind

Due to hygiene and safety reasons, we cannot accept returns or exchanges for change of mind on:

  • Skincare products

  • Balms, salves, oils

  • Shower steamers

  • Ritual items intended for personal use

Please choose carefully and read product descriptions and ingredient lists before purchasing.

2. Faulty, Damaged, or Incorrect Items

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product has a major fault.

You may request a refund or replacement if your item:

  • Arrives damaged

  • Is faulty or defective

  • Is significantly different from the description

  • Is not what you ordered

To help us resolve the issue quickly, please contact us within a reasonable timeframe with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Email: thebramblecauldron@gmail.com

3. Allergic Reactions & Sensitivities

All ingredients are listed clearly on each product page. Because every body is different, we cannot offer refunds for:

  • Allergic reactions

  • Sensitivities

  • Personal dislike of scent or texture

We strongly recommend patch testing before full use.

If you have concerns, please reach out — we’re always happy to help you choose suitable products.

4. Lost or Delayed Parcels

Once your parcel is lodged with the carrier (e.g., Australia Post or Sendle), delivery times are outside our control.

We cannot offer refunds for:

  • Postal delays

  • Parcels marked as “delivered” by the carrier

  • Incorrect addresses provided by the customer

If your parcel is lost in transit, we will assist you in lodging an investigation with the carrier.

For full details, see the Shipping Policy.

5. Returns Approval

Returns are only accepted when:

  • The product is faulty, damaged, or incorrect

  • We have approved the return in writing

Unauthorised returns cannot be processed.

If a return is approved, items must be sent back in their original packaging where possible.

6. Refund Method

Approved refunds will be issued to the original payment method, such as:

  • PayPal

  • Stripe

  • Shopify Payments

  • Etsy Payments

Refund processing times may vary depending on your bank or payment provider.

7. Custom or Made‑to‑Order Items

Custom products, personalised items, or ritual blends made specifically for you are not eligible for refunds unless they are faulty or incorrect.

8. Contact Us

For refund enquiries, concerns, or to lodge a claim, contact:

The Bramble Cauldron — Customer Support

South Burnett, Queensland, Australia Email: thebramblecauldron@gmail,com

We aim to respond within 2–5 business days.

Contact Us