T+C’s

Terms & Conditions

The Bramble Cauldron

South Burnett, Queensland, Australia Last updated: 22nd May 2026

These Terms & Conditions (“Terms”) govern your use of The Bramble Cauldron website, Etsy store, social media pages, and any purchases made from us (“we”, “us”, “our”). By accessing our website or purchasing our products, you agree to these Terms.

1. General Information

The Bramble Cauldron is a micro‑business located in South Burnett, QLD, Australia, offering small‑batch herbal skincare, ritual products, and related goods. All products are handmade in small quantities; variations in colour, texture, and scent are normal.

If you have questions, contact us at: thebramblecauldron@gmail.com

2. Eligibility to Purchase

By placing an order, you confirm that you are:

  • Over 18 years old, or

  • Have parental/guardian consent to purchase

You agree to provide accurate and complete information when placing an order.

3. Product Information & Safety

All products are handmade using natural ingredients. We provide ingredient lists for transparency and safety.

You acknowledge that:

  • Natural ingredients may vary between batches

  • You are responsible for checking ingredients for allergies

  • Our products are not therapeutic goods and are not intended to diagnose, treat, or cure medical conditions

Patch testing is recommended before use.

If you have concerns, consult a healthcare professional before using any product.

4. Pricing & Payment

Prices are listed in Australian Dollars (AUD). We reserve the right to update pricing at any time.

We accept payment through secure third‑party processors such as:

  • PayPal

  • Stripe

  • Shopify Payments

  • Etsy Payments

We do not store full payment details.

5. Orders & Availability

All products are subject to availability. Because items are handmade in small batches, processing times may vary.

We reserve the right to:

  • Refuse an order

  • Cancel an order (with a full refund)

  • Limit quantities

If an item becomes unavailable after purchase, we will contact you to arrange a refund or alternative.

6. Shipping & Delivery

Shipping is available Australia‑wide (and internationally where applicable). Delivery times are estimates only and may vary due to postal delays, weather, or seasonal demand.

Risk of loss passes to you once the parcel is lodged with the carrier.

Full shipping details can be expanded here:

  • Shipping Policy

7. Returns, Refunds & Exchanges

Due to the nature of skincare and hygiene products, we generally cannot accept returns for change of mind.

However, we will always comply with Australian Consumer Law.

You may be entitled to a refund or replacement if a product is:

  • Faulty

  • Damaged on arrival

  • Not as described

You must contact us within a reasonable timeframe with proof of purchase and photos where relevant.

For full details, see:

  • Refund Policy

8. Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage.

9. Intellectual Property

All content on our website and social media — including product descriptions, branding, images, artwork, and text — is owned by The Bramble Cauldron.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Redistribute

  • Use our content for commercial purposes

without written permission.

10. User Conduct

You agree not to:

  • Misuse the website

  • Attempt to breach security

  • Interfere with site functionality

  • Use our content without permission

We reserve the right to restrict access or cancel orders if misuse occurs.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

View the full policy here:

  • Privacy Policy

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Allergic reactions

  • Misuse of products

  • Delays caused by postal services

  • Loss or damage arising from website downtime or technical issues

Your use of our products is at your own discretion and risk.

13. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services indicates acceptance of the updated Terms.

14. Contact Information

For questions, concerns, or complaints, contact:

The Bramble Cauldron — Customer Support South Burnett, Queensland, Australia Email: thebramblecauldron@gmail.com

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